Terms and conditions

1Article 1 – Definitions

"Trader" and "DIMAY" mean LEDS DO IT Import S.L. A consumer is a natural person who purchases for purposes outside their trade, business or profession. A business customer purchases in the course of a trade, business or profession. "Customer" refers to both groups.

A distance contract is a contract concluded via the webshop or other means of distance communication. Withdrawal means that a consumer cancels the contract within the statutory cancellation period without giving any reason. A day means a calendar day. A durable medium is any means that enables information to be stored and later consulted in unchanged form, such as an email.

2Article 2 – Identity of the trader

LEDS DO IT Import S.L.
LUGAR QUILIN 498
29120 Alhaurin El Grande
Malaga, Spain
VAT number: ESB75251629
Email: info@dimay.com

This is our registered and correspondence address. To deliver quickly throughout Europe, we work with warehouses in Germany, Spain and Poland. You therefore do not need to send a return to Spain. Simply register your return in advance via info@dimay.com. You will then receive a personal return number (RMA number) and the address of the warehouse to which you can send the product and, in the case of a trial return, a free return option. Our warehouses also store products of other companies; thanks to the return number, the warehouse can see straight away that the parcel comes from you. A timely notice of withdrawal does not depend on our consent or response; the return number only serves to identify your return.

3Article 3 – Applicability

These terms and conditions apply to offers and distance contracts of DIMAY. Provisions that expressly concern consumers apply to consumers. The trial return scheme in Article 11-1 also applies to business customers.

The terms and conditions are made available before the contract is concluded in a way that allows the customer to store them. Supplementary terms agreed in writing apply in addition to these terms and conditions. Mandatory consumer rights cannot be excluded. In the event of conflicting provisions concerning a consumer sale, the provision most favourable to the consumer applies, insofar as required by law.

4Article 4 – The offer

We describe the main characteristics of the products, including applicable technical specifications, as clearly as possible. Any restrictions, the period of validity of an offer, delivery times and special conditions are stated with the offer. Images are for illustration purposes; the stated product specifications and agreed characteristics are decisive. This does not affect what the customer may reasonably expect on the basis of our information.

Before ordering, we inform the customer of the total price, taxes, delivery costs, payment method, delivery and applicable return rights. Obvious errors are not binding on us where the customer could reasonably have understood that there was a mistake. In case of doubt, the customer may contact us before ordering.

5Article 5 – The contract

The contract is concluded when the customer accepts the offer and complies with the conditions stated therein. For electronic orders, we confirm receipt by email as soon as possible. As long as receipt of the electronic acceptance has not been confirmed, the consumer may cancel the contract.

The customer provides correct order and delivery details and reports any errors discovered as soon as possible. We take appropriate measures to ensure secure ordering and payment. The customer receives the legally required information about the contract, our contact details, delivery, warranty and withdrawal on a durable medium.

6Article 6 – Statutory right of withdrawal for consumers

A consumer may in principle withdraw from an online purchase of standard products without giving any reason up to and including 14 days after the day of receipt. Where several products from one order are delivered separately, this period runs from the day after receipt of the last product. Withdrawal is also possible before the order has been delivered. Statutory exceptions are set out in Article 8.

Before the period expires, the consumer clearly states that they wish to withdraw from the purchase. This can be done by email to info@dimay.com, by post to the address in Article 2, or using the model form below these terms and conditions. Use of the form is not compulsory. Stating the order number helps with processing but is not a condition for a valid, recognisable withdrawal.

After notifying us of the withdrawal, the consumer has a further 14 days to send the product back to the return address we provide together with the RMA number. If the consumer has not received a return address from us within a few days, the product may be sent to the address in Article 2. The deadline is met if the product is sent before the period expires. The consumer should state the RMA number clearly on the parcel and is advised to keep the proof of postage. The sender address on the shipping label of the delivery is not a return address; a shipment to any address other than the return address provided does not count as a return to us. Statutory rules on the extension of time limits and the cancellation period continue to apply.

The right of withdrawal is not limited to one product. A consumer also retains their statutory rights when purchasing several standard products. In the event of a statutory withdrawal, we do not charge any fixed administration fee, restocking fee or standard deduction of 25%.

7Article 7 – Return costs, inspection and refund

The free return scheme of Article 11-1 applies to one trial product. For other returns under the right of withdrawal, the consumer pays the direct cost of returning the goods, provided we clearly communicated this before the purchase. For products that cannot normally be returned by post, information about the return costs is also provided in advance. If the required information has not been provided, the return costs concerned will be borne by us.

The consumer may unpack and inspect the product to the extent necessary to establish its nature, characteristics and functioning. Handle the product and the packaging with care. Return all parts supplied and, where reasonably possible, use the original packaging. The absence of the original packaging does not in itself mean that the right of withdrawal lapses.

Only actual diminished value resulting from handling beyond what is necessary for inspection may be charged to the consumer, insofar as permitted by law and provided the consumer has been correctly informed of the right of withdrawal. A normal, careful inspection will not result in any deduction. We will explain any diminished value.

We will make the refund no later than 14 days after the notice of withdrawal. We may withhold the refund until we have received the products at the return address provided or until the consumer has supplied evidence of having sent them back to that address, whichever is the earlier. This right to withhold does not apply where we collect the products ourselves. The refund will be made using the same means of payment, unless the consumer expressly agrees to another method free of charge.

If the entire order is withdrawn, we will also refund the original standard delivery costs. Additional costs for a more expensive delivery method chosen by the customer will not be refunded. In the case of a partial return, the original delivery costs need not be refunded to the extent that they would also have been payable for the products retained.

8Article 8 – Exceptions to the right of withdrawal

We exclude the statutory right of withdrawal only where a statutory exception actually applies and we have informed the customer of this before the order. This may apply, for example, to non-prefabricated products manufactured according to the consumer's individual specifications or to clearly personalised products.

A standard product that we order specially from our supplier is not a made-to-measure product for that reason alone. A special offer, opened packaging or an order of several products is not in itself a reason to exclude the statutory right of withdrawal. Rights in respect of a defective or incorrectly delivered product remain unaffected.

9Article 9 – Prices

For consumers, prices are stated inclusive of applicable VAT. If a price exclusive of VAT is also shown, this is clearly indicated. Any delivery costs and other agreed costs are visible before the order is finalised. The agreed price applies to the order; subsequent price changes on the website do not alter it. Changes permitted by law, such as an applicable change in the VAT rate, will be explained in advance.

10Article 10 – Conformity, warranty and installation

The products delivered must comply with the contract and with what the customer may reasonably expect on the basis of the product information and applicable legislation. A manufacturer's warranty or additional seller's warranty does not limit consumers' statutory rights.

Report a defect or nonconformity as soon as possible via info@dimay.com, with a description of the problem and, if available, the order number and photos. Keep product labels and identification details wherever possible; their absence does not automatically result in the loss of statutory rights. A purchase may also be proven by other appropriate evidence.

In the event of a valid claim under the statutory guarantee, we will provide a remedy free of charge in accordance with the law, such as repair or replacement. The necessary shipping costs will then be borne by us. Where permitted by law, the consumer may claim a price reduction or termination of the contract. Please contact us before sending anything so that we can arrange the handling.

Use and install products in accordance with the instructions supplied and the stated specifications. Have work requiring specialist knowledge carried out by a qualified installer. Damage demonstrably caused by misuse or incorrect installation is not covered by the warranty for a product defect. Our responsibility for a defective product or incorrect instructions remains unaffected.

11Article 11 – Delivery and transport damage

We deliver to the address provided by the customer within the agreed period. Unless another period has been agreed, we deliver consumer orders within 30 days at the latest. In the event of a delay or if delivery is not possible, we will inform the customer. The consumer retains their statutory rights to set an additional reasonable period or, where permitted by law, to terminate the contract immediately. Following a legally valid termination, we will refund the amounts due without undue delay.

We only deliver a substitute product with the customer's consent. In consumer sales, we bear the risk of loss or damage until receipt by the consumer or a third party designated by them, other than the carrier. Only the statutory exception for a carrier engaged by the consumer themselves and not offered by us may derogate from this.

Please check the delivery as soon as possible. Where possible, have visible transport damage noted and send photos to info@dimay.com. This helps us deal with the matter quickly. Not reporting on the same day or the absence of photos does not automatically mean that statutory rights lapse.

11-1Article 11-1 – One product on trial and free returns

Private and business customers can order one product to assess whether it meets their requirements. This is a purchase under the agreed payment terms. There is no obligation to place a larger order afterwards.

If you do not wish to keep the trial product, notify us within 14 days of the day of receipt via info@dimay.com. Please state your order number. We will arrange a free return option by means of a prepaid return label or collection. After notifying us of the return, you have a further 14 days to send the product back. Follow our return instructions to make use of this free shipping.

You may carefully unpack the product and briefly test it in accordance with the product instructions to assess its characteristics and functioning. Avoid damage, soiling and irreversible changes. Include all accessories and, where reasonably possible, use the original packaging. Normal unpacking and careful testing will not result in any deduction. If the product has been handled beyond what is necessary for assessment, only the demonstrable diminished value may be charged.

The refund is made in accordance with Article 7; for a trial return, this refund arrangement also applies to business customers. If the entire trial order is returned, any standard delivery costs paid will also be refunded. The free trial return is an additional service and does not limit any statutory consumer rights.

Business customers do not have a general statutory consumer right of withdrawal. Outside this trial return scheme, we only accept returns of business orders where this has been agreed in writing in advance. In that case, we make clear arrangements in advance about any costs. Rights in respect of defects or incorrect delivery remain unaffected.

12Article 12 – Continuing contracts

Where we agree on a continuing supply or subscription, we state the duration, price, payment dates and cancellation conditions in advance. The applicable statutory rules govern cancellation, renewal and termination. A one-off product order does not automatically become a subscription.

13Article 13 – Payment

The customer pays in accordance with the payment method and payment term agreed at the time of ordering. Under these terms and conditions, we do not require consumers to pay more than 50% in advance for products. A consumer may separately and voluntarily agree to full advance payment. Business orders require advance payment, unless otherwise agreed in writing.

The customer reports any inaccuracies in payment details or invoices as soon as possible. In the event of late payment, we act in accordance with the statutory rules. Any interest and collection costs are only charged when and to the extent that the law and the agreements made permit this.

14Article 14 – Complaints

Send complaints about an order, product or our service to info@dimay.com. Describe the problem as clearly as possible and, preferably, state the order number. We will reply within 14 days of receipt. If an investigation requires more time, you will receive an acknowledgement of receipt within that period together with an indication of how the matter will be handled further.

Complaints must be reported within the applicable statutory period. A report by a consumer within two months of discovering a defect is in any event timely. Spanish law applies to the contract (seller: LEDS DO IT Import S.L., Spain), without prejudice to the mandatory consumer protection law of the country where the consumer lives. Submitting a complaint does not restrict access to the competent court.

15Article 15 – Intellectual property

The rights to texts, images, trade marks and other website content are held by DIMAY, its suppliers or other rights holders. Use or reproduction beyond what is permitted by law requires the consent of the rights holder. The customer may keep these terms and conditions and order details for their own records.

16Article 16 – Personal data

We process personal data for purposes including fulfilling orders, customer service and compliance with legal obligations, in accordance with the applicable data protection legislation. Further information about purposes, legal bases, retention periods and rights can be found in our privacy policy.

17Article 17 – Applicable law and disputes

Spanish law applies to all agreements with LEDS DO IT Import S.L. (Spain); the competent court is determined in accordance with the applicable statutory rules. A consumer retains the protection of the mandatory provisions applicable to their contract, including, where applicable, those of the country of their habitual residence. These terms and conditions do not limit that protection.

18Article 18 – Links to other websites

Our website may contain links to third-party websites. Those third parties are responsible for their content and data processing. This provision does not limit our own statutory obligations and liability.

19Article 19 – Privacy rights

You can request access, rectification, erasure or other applicable rights in relation to your personal data via info@dimay.com. We handle requests in accordance with the statutory conditions and time limits. Data subject to a statutory retention obligation cannot always be erased immediately. You can lodge a complaint with the competent data protection supervisory authority.

20Article 20 – Supplements and amendments

Additional agreements are recorded in writing or on another durable medium. An order is governed by the terms and conditions applicable at the time that contract was concluded. Subsequent amendments do not automatically apply to existing contracts. If a provision proves to be invalid, the remaining provisions continue to apply to the extent permitted by law.