Shipping and returns

Returning other orders

Consumers retain their statutory right of withdrawal for online purchases of standard products, even if they order several products. The cancellation period in principle runs up to and including 14 days after the day of receipt; after notifying us of the withdrawal, you have a further 14 days to send the goods back. Where one order is delivered in separate deliveries, this period starts after receipt of the last product. You do not need to give a reason.

Outside the free trial return scheme, the consumer pays the direct cost of returning the goods, provided this was clearly communicated before the purchase. In the event of a statutory withdrawal, we do not charge any fixed administration fee or standard deduction of 25%. Statutory exceptions, for example for products that are genuinely made to measure, apply only to the extent that the statutory conditions are met. Merely ordering a standard product specially from our supplier does not make it a made-to-measure product.

We kindly ask you to return the product in its original packaging where possible, with the lamp in its own box and well protected in a sturdy outer carton, so that it reaches us undamaged. The return shipment is at your own expense and risk, so please pack the product carefully and keep your proof of postage. If the product is damaged during the return because it was not packed properly, or has lost value because it was used more than necessary to inspect it, we may charge for that loss in value.

For business customers, outside the free trial return scheme, there is no general consumer right of withdrawal. Other business returns are only possible by prior written agreement. Rights in respect of defects or incorrect delivery remain unaffected.

Refunds

In the event of withdrawal, we will refund you no later than 14 days after your notification. We may withhold the refund until we have received the product at the return address provided or until you have supplied evidence of having sent it back to that address, whichever is the earlier. This right to withhold does not apply where we collect the product ourselves. The refund will be made using the same means of payment, unless you expressly agree to another method free of charge.

If you return the entire order, you will also be refunded any standard delivery costs paid. Additional costs for a more expensive delivery method chosen by you will not be refunded. In the case of a partial return, the original delivery costs need not be refunded to the extent that they would also have been payable for the products retained. This refund arrangement also applies to business trial returns.