Frequently asked questions

Dimay LED is an online shop specialising in LED lighting for residential and commercial use. We supply a wide range of lighting for homes, shops, offices, warehouses, workshops, industrial halls and outdoor areas, among others. Dimay LED is a trading name of LEDS DO IT Import S.L., a Spanish company that supplies customers throughout Europe.

Yes. If you are an installer, reseller or business customer, please contact us via info@dimay.com or WhatsApp (+34 665 097 599). We are happy to discuss the options for a business account and for larger projects.

Yes, you can. If you want to check whether a product is suitable for a larger project, you can order one unit and assess it before placing a larger order. Please review the product details beforehand and feel free to contact us with any technical questions.

No, orders cannot be collected. Our products are stored in external warehouses that only process orders for shipping, and there is no collection point for customers at these locations.

You can choose between a bank transfer and an online payment method. With a bank transfer you pay Dimay directly, at no extra cost. Online payment methods, such as credit card, are processed securely by our payment partner Mollie. For some online payment methods the transaction costs are passed on; you will see these costs at checkout, before you complete the payment.

The payment methods available differ per country. Your card details never reach us, because Mollie processes them directly.

Dimay LED is a Spanish company. If you are a business outside Spain with a valid EU VAT number, enter this number at checkout. With a valid number the VAT is reverse-charged and you do not pay Spanish VAT. Customers in Spain always pay VAT, including business customers.

Each product page shows the current availability. Products that are in stock are processed and shipped from our warehouse. Always check the stock status on the product page before ordering.

The average delivery time is 2 to 5 working days, and the expected delivery time is also shown for each product. Products in stock are processed and shipped as quickly as possible. The final delivery time depends on the product, the delivery address and the carrier.

We ship orders from €499 excluding VAT free of charge to all countries of the European Union. For smaller orders, the shipping costs are calculated based on your order and the delivery address; you will see the exact amount in the shopping cart and at checkout, before you place your order. We ship from several warehouses and charge shipping per parcel. If your order comes from more than one warehouse, the cart shows how many parcels there are and the total shipping cost. You can find more information on the Shipping and returns page.

We ship from warehouses in Germany, Spain and Poland. If your order contains products stored in different warehouses, it may be delivered in several parcels and sometimes on different days.

We work with major international carriers such as DPD, GLS, DHL and UPS. Which carrier delivers your shipment depends on the product, the size of the shipment, the warehouse and the delivery address. In some countries these carriers deliver under a different name; in Spain, for example, DPD operates as SEUR.

The warranty period may differ per product and is stated on the product page.

If you have a defective product, please send at least two clear photos of the product to info@dimay.com, one of which shows the product label clearly. Please include your order number and a clear description of the problem.

Check your order as soon as possible after receipt. If you see damage to the packaging, ask the driver to note it on the delivery note where possible.

Please report damaged, missing or incorrectly delivered products preferably within two days via info@dimay.com, so that we can report the damage to the carrier quickly. Include your order number, the tracking number and a clear description of the problem, and send photos of the outside of the parcel with the shipping label, of the opened parcel with the protective packaging and of the damaged product. Keep the packaging until the report has been handled.

A later report or missing photos does not automatically mean that you lose your statutory rights. You can find more information on the Shipping and returns page.

Yes. Before sending anything back, please contact us first via info@dimay.com. We will then give you the correct return address and a return number. Never send a return without a return number and do not send it to our office address: our warehouses also store products of other companies, so a shipment without a return number cannot be matched to your order.

Different return conditions may apply to business orders, specially ordered products and custom work. You can find more information on the Shipping and returns page.

The main technical specifications are shown on the product page, such as wattage, luminous flux, light colour, dimensions, voltage, IP rating and beam angle. If a datasheet or manual is available, you can also download it there. Always check these details before ordering a product.

Yes. You can ask many questions directly in the chat on our website: it answers immediately about which products fit together, technical details, the status of your order and how many lamps you need for a room.

If you need personal advice for a larger project, please contact us via info@dimay.com or WhatsApp (+34 665 097 599). Give us as much information as possible about the room, the application and the desired lighting, so that we can advise you properly.

You can reach us by email at info@dimay.com and via WhatsApp (+34 665 097 599). We do not have a telephone customer service, but we reply to your message as quickly as possible.